Privacy policy

Last Updated: December 31, 2024

At Arelo HelpDesk, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website https://arelohelpdesk.com (the “Site”) or interact with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1.) Personal information we collect:

We may collect the following categories of information:

a) Personal Information

Name
Email address
Phone number
Billing address (if applicable)
Any other information voluntarily submitted through our contact forms or live chat

b) Technical Data

IP address
Browser type and version
Device type
Pages visited and time spent
Referring website

c) Cookies and Tracking

We use cookies and similar tracking technologies (Google Analytics, Facebook Pixel, etc.) to enhance user experience, analyze traffic, and provide relevant advertisements.

d) Live Chat via Tidio

We utilize Tidio, a live chat platform, to facilitate real-time communication with our visitors. Tidio may collect:

Chat transcripts
User-provided information during chats
Technical data such as IP address and browser details

For more information on how Tidio handles data, please refer to their Privacy Policy.

2. How We Use Your Information

Your information is used for the following purposes:

To provide customer support and respond to inquiries
To process service requests
To personalize your experience on our Site
To send important updates, confirmations, or marketing messages (only with your consent)
To improve our services, features, and website functionality
To comply with legal obligations
You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via live chat..

3. Data Sharing and Disclosure

We do not sell your personal data to third parties.

We may share your information with:

Trusted service providers (e.g., hosting, analytics, payment processors) under confidentiality agreements
Government authorities or legal institutions if required by law
Our internal team for service fulfillment and support

4. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Opt out of marketing emails by using the “unsubscribe” link
Disable cookies in your browser settings

To make data-related requests, email us at: support@arelohelpdesk.com

5.) Information security:

We implement industry-standard security protocols to protect your data from unauthorized access, alteration, or disclosure. However, no system is entirely foolproof, and we encourage safe internet practices

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., product manufacturers). We are not responsible for the privacy practices of those websites. Please review their policies separately.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage users to review this page regularly.

9. Contact Us

For any questions, concerns, or privacy requests, please contact:

Arelo HelpDesk
Email: support@arelohelpdesk.com
Website: https://arelohelpdesk.com